by Ostoja Borkovic | Apr 19, 2022 | Uncategorized
AI is yet far from being as valuable as human customer service agents. However, one key advantage that we can withdraw from it, is it always has ready-to-go responses that drive the conversation forward. As simple as it sounds, employing the proper...
by Ostoja Borkovic | Mar 28, 2022 | Uncategorized
Nowadays, most of the customer interactions are managed by chatbots. The results? Businesses admit that the integration of the communicational AI programs increased their productivity significantly. The manner in which they communicate with consumers saves time and...
by Ostoja Borkovic | Feb 21, 2022 | Uncategorized
“Always deliver more than expected.” – is, according to Larry Page, the essence of good business management. Contemplating on his statement, we can reason that it sums up the prime philosophy behind providing a positive customer experience, too....
by Ostoja Borkovic | Jan 24, 2022 | Uncategorized
Functional support on which customers can rely upon is an essential part of every business. But delivering such service mandates time, training, and constant maintenance, not to mention appropriate software and technical assets that must also be integrated into the...
by Ostoja Borkovic | Jan 13, 2022 | Uncategorized
Delivering excellent customer service creates brand loyalty and helps businesses prosper in the long run. But being polite and using “please”, “thank you”, and phrases such as “Our apologies for any inconvenience this may have...
by Ostoja Borkovic | Nov 22, 2021 | Uncategorized
Customer care can truly make or break a business. Nowadays, with the on-demand economy blooming, customer support service, as a medium, is required to constantly upgrade its methodology and experiment with modern technology. As a result, bots, chatbots, and...