by Ostoja Borkovic | Jul 18, 2022 | Uncategorized
Gone are the days when people had to argue their way around a refund for a faulty product they bought or service they were not happy with. Customer care revolutionized the relationship between businesses and their buyers. From the invention of the first phone through...
by Ostoja Borkovic | Jun 21, 2022 | Uncategorized
‘The customer is always right.’ movement started at the break of the century, when treating customers with care and respect was not a thing. Nowadays, the principles of every business revolve around the happiness of the customers, but must that...
by Ostoja Borkovic | May 23, 2022 | Uncategorized
In our last blog we talked about the holy grail customer care phrases an agent should use. In this one, we will discuss the ones that should be avoided, as they are just as important. Follow up for tips that will help you navigate through the complicated areas of...
by Ostoja Borkovic | Apr 19, 2022 | Uncategorized
AI is yet far from being as valuable as human customer service agents. However, one key advantage that we can withdraw from it, is it always has ready-to-go responses that drive the conversation forward. As simple as it sounds, employing the proper...
by Ostoja Borkovic | Mar 28, 2022 | Uncategorized
Nowadays, most of the customer interactions are managed by chatbots. The results? Businesses admit that the integration of the communicational AI programs increased their productivity significantly. The manner in which they communicate with consumers saves time and...
by Ostoja Borkovic | Feb 21, 2022 | Uncategorized
“Always deliver more than expected.” – is, according to Larry Page, the essence of good business management. Contemplating on his statement, we can reason that it sums up the prime philosophy behind providing a positive customer experience, too....
