by Ostoja Borkovic | May 23, 2022 | Uncategorized
In our last blog we talked about the holy grail customer care phrases an agent should use. In this one, we will discuss the ones that should be avoided, as they are just as important. Follow up for tips that will help you navigate through the complicated areas of...
by Ostoja Borkovic | Apr 19, 2022 | Uncategorized
AI is yet far from being as valuable as human customer service agents. However, one key advantage that we can withdraw from it, is it always has ready-to-go responses that drive the conversation forward. As simple as it sounds, employing the proper...
by Ostoja Borkovic | Mar 28, 2022 | Uncategorized
Nowadays, most of the customer interactions are managed by chatbots. The results? Businesses admit that the integration of the communicational AI programs increased their productivity significantly. The manner in which they communicate with consumers saves time and...
by Ostoja Borkovic | Feb 21, 2022 | Uncategorized
“Always deliver more than expected.” – is, according to Larry Page, the essence of good business management. Contemplating on his statement, we can reason that it sums up the prime philosophy behind providing a positive customer experience, too....
by Ostoja Borkovic | Jan 24, 2022 | Uncategorized
Functional support on which customers can rely upon is an essential part of every business. But delivering such service mandates time, training, and constant maintenance, not to mention appropriate software and technical assets that must also be integrated into the...
