RESOURCES

From the invention of the first phone through the introduction of e-mail to the AI era of bots and chatbots – let’s see how customer care industry evolved to leave us where we are today. 

You should stop using the ‘customer is always right’ ideology right now, because it harms your business more that it helps it.

Your words can make or break the communication with your client, so choose them wisely. Never use the following phrases.

Employing the proper customer service phrases is a basic technique that can be applied at all times to support and sustain focused interaction, leading to a satisfactory conclusion. 

Nowadays around 80% of customer interactions are managed by chatbots. Businesses love them, but what is the consumers’ opinion? 

Good customer support does not always guarantee retention. But by combining customer support and customer success, you can provide a positive journey for your customer no matter the setbacks along the way.

Functional support on which customers can rely upon is an essential part of every business.
But delivering such service mandates time, training, and constant maintenance, not to mention appropriate software and technical assets that must also be integrated into the whole operation. To provide all listed above, you need significant investment.
However, for companies that prefer to be cost-effective, outsourcing is definitely a smart option to consider.

The idea behind customer care psychology is to understand the customers’ behavior and the emotions that drive them to act in a particular way. It analyses the customers’ motives and ensures positive outcome and successful overall interaction despite the complexity of the queries.